Project Overview
Developed an AI-powered chatbot for ConnectAI, a telecom company, to handle customer inquiries, provide instant support, and automate lead qualification.
Challenges
- Ensuring natural and helpful conversations.
- Integrating with existing CRM and knowledge base systems.
- Maintaining a high level of accuracy and user satisfaction.
Solutions Delivered
- Utilized xAI Grok API for advanced natural language understanding and generation.
- Built custom integrations with Salesforce CRM and internal FAQs.
- Designed a user-friendly chat interface consistent with ConnectAI's branding.